Position Summary: After a client has applied for their next apartment or closed on their new home, the Relocation Consultant bridges the gap between signing and move-in as well as acting as a continuity liaison during their time at home--and beyond! The Relocation Consultant is an inside sales role that provides an incredible customer experience and operates in a sales-driven environment, meeting and exceeding quotas, making the moving process as simple as possible for clients with the goal to leave a lasting impression that encourages the retention of clients, motivating them to utilize Smart City for their next apartment search.

Essential Functions:

Inbound Sales:
- Serve as the primary point of contact for assigned clients during their moving process.
- Build strong relationships with clients to guide and support them throughout the Connect process.
- Proactively engage with clients before their move-in date to ensure a seamless moving experience.
- Identify and prioritize clients’ unique needs, curating personalized solutions to connect them with the best utility providers and move-in services.
- Oversee all aspects of client orders from start to finish, including reviewing service options, placing orders, and resolving any issues.
- Leverage multiple platforms to communicate effectively with clients, internal teams, external partners, and vendors while managing sales pipelines through various CRMs.
- Ensures quotas and business objectives are met.
Deliver Client-Focused Service:
- Engage with clients via text, telephone, and email to provide guidance, support, and information throughout the entire moving process, starting from the point of application submission.
- Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner.
- Manage and resolve process delays quickly and efficiently to maintain a seamless experience.
- Update and maintain client accounts with detailed records of inquiries, complaints, and feedback.
- Provide ongoing support to retain clients and foster long-term relationships.
- Ensure timely responses to all inbound communications, delivering detailed, accurate, and error-free outbound communication.
- Utilize the team and management as a resource and follow proper channels of communication.
- Apply a high level understanding of ‘Smart City’ business process and strategy to tend to the needs of both the business and our clients.
Be the Connect Service subject matter expert.
Be agile and adjust execution strategies based on current business needs, assist with process review and improvement.
Plan and participate in company promoted events, promote internally and externally as needed.
Participate in team meetings and collaborative sessions, generate new ideas and execute.
Assist with efforts in other markets, as needed.
All other duties as assigned.

Supervisory Responsibilities:

None

Required Education and Experience:

High School Diploma or equivalent is required
Associates or Bachelor’s Degree is preferred
1+ years of customer service team experience
1+ year of outside or inside sales experience
Experience in a client-facing sales, customer service, hospitality, or retail position is preferred

Required Skills / Abilities:

Google Workspace (Gmail, Calendar, Docs, Sheets, etc)
Experience with Excel or Google Sheets is preferred

Experience using a CRM platform to manage a client pipeline and leverage outside SAAS platforms for communication

Understanding of Mac OSX and iPhone iOS for business
Proficient with social media platforms
An empathy-driven mindset with the desire to surprise and delight each client
Strong attention to detail
Effective time management, project coordination, and ability to meet multiple deadlines
Strong communication and active listening skills with the ability to handle feedback
Thrives in a fast-paced environment where they get to try new things
Ability to work independently and as part of a team
Comfortable with data entry & cold calling

Physical Requirements:

Hybrid in-office role based out of our Dallas HQ, primarily remote.
Assures that safety regulations are followed at all times.
Adherence to compliance measures implemented by governing bodies such as but not limited to OSHA & the CDC. Follows policies and procedures including infection control, universal precautions, and exposure control plans when performing daily tasks.
Reports hazardous conditions, accidents, and incidents to the immediate supervisor.
Must be able to lift up to 25 lbs.
Requires standing, walking, bending, kneeling, stooping and crouching.

Expected Hours of Work:

Typical business hours: 8:00am - 5:00pm Monday - Friday, availability for escalations may be needed outside of normal business hours.

Travel:

10% of the time.
Minimal travel may be required for business functions, team training, and culture events.

Compensation and Benefits:

Smart City truly believes that in order to attract and retain top talent, Total Compensation must be competitive.
Compensation range for this role is $40,000-75,000 including base salary + commission
Eligibility for quarterly commission payout dependent on performance
Eligibility for medical, dental, and vision coverage as well as a 401(k) plan subject to plan terms.
Eligibility for company-paid benefits such as company paid and voluntary life insurance, short & long term disability, and parental leave subject to applicable waiting periods.
Flexible PTO
Company-Recognized Paid Holidays

We Take Equality Seriously: Smart City is proud to be an equal opportunity workplace and does not discriminate based on race, religious creed, color, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, gender, age, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law, in connection with any aspect of employment at Smart City Locating.

Who We Are:

We are more than just an apartment locating company. We love what we do, and we work all the time because to us, it doesn’t feel like work. We believe that professionalism is doing what you say you’re going to do. We pride ourselves on teamwork, and we live for helping others. We get excited when faced with a tough challenge and go the extra mile to achieve our goals. We believe in quick communication, accessibility, transparency, and having fun while putting in good old fashioned hard work. We go above and beyond, we are hyper-personalized, and we make friends, not clients. You are not just another email address, and we are not just another real estate service. WE ARE SMART CITY!

Our values (H.O.N.O.R) need to resonate hardcore with you:

Honor Bound – We do what we say we’re going to do, and we don’t need to wear a suit and tie to do it.
Overachievers – We always go the extra mile.
Never Settle – We are constantly striving for growth, both personally and professionally.
Optimistic – We are a genuine force of positivity, not like rainbows and butterflies, but like, life is good.
Real People – We treat everyone like friends, and we’re real human beings who make mistakes sometimes. Let’s learn from it and move forward.

Perks - you know you want ‘em:

Comprehensive and flexible health benefits plan including EAP
Life and Disability Insurance
Flex PTO, minimum of 10 days required each calendar year
11 Paid Holidays (early release prior to all holidays)
Monthly cell phone stipend
Casual dress code
A wide variety of office snacks and drinks provided complimentary
Dog-friendly office with yummy treats
Professional development and training opportunities

Our team is extremely important to us and we’re excited to have been recognized as one of Dallas Business Journal’s ‘2019 Best Places to Work’. Check out our LinkedIn page to see what #SmartCityLife is all about!

All offers of employment are conditioned upon the candidate’s completion of a Form I-9 and delivery of appropriate documentation to establish the candidate’s identity and legal authorization to work in the United States. This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.